We can provide extensive claims support to all of our clients, especially those that are located in China. We work with the world's top insurance companies. In most cases these companies operate extensive claims handling departments that can help clients anywhere in the world. From providing hospital lists, direct billing, and speedy settlement, we work with these companies to minimize any potential inconvenience.

We have identified the main types of claims, these are: 

• In-patient claims
• Out-patient claims

With many multinational staff and 24 hour help hotlines, the majority of insurance companies will be able to provide assistance to a policyholder at anytime, no matter where they are. In some cases the insurance company will even be able to settle your claim directly with the hospital or doctor. Claims can be settled in USD, GRB, EUR, and RMB so that you don't have to worry about currency fluctuations.  

Because of our local knowledge we have access to an extensive direct settlement network that you can use. This means that, in many cases, you will never have to pay out of pocket for any treatment that you receive. We also keep a full list of hospitals and insurance companies that provide direct settlement.

Most of the time the claims procedures are quick and efficient, however, we can help to resolve any issues or questions that you may have with your claims. Our support staff are always able to answer your questions. If you require more information about claims handling, or you would like to receive more information about an international health insurance plan, please contact us.